TERMS OF SERVICE

Last updated: 1 June 2026

These Terms of Service (“Terms”) govern your use of the website and services operated by Fox Fairies Malaysia (“we”, “us”, “our”).

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.

1. Company Information

This website is operated by Fox Fairies Malaysia (referred to as “we”, “us”, and “our”).

We are a Malaysia-based skincare brand focused on providing high-quality skincare solutions, including recovery skincare sets, treatment-focused products, and beauty-enhancing skincare items designed to support skin health, confidence, and overall skin improvement.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or you have obtained consent from a parent or legal guardian.

You agree not to use our products or services for any unlawful or unauthorised purpose.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to:

  • Copy, reproduce, sell, or exploit any part of our website or services without written permission
  • Use the website for any illegal activities
  • Introduce viruses, malware, or any harmful code

We may update or modify the website at any time without notice.

4. Product Information & Accuracy

We aim to ensure all product descriptions, images, and information are accurate. However, we do not guarantee that all content is error-free, complete, or current.

Product colours may vary depending on your device screen.

We reserve the right to update product details, pricing, or availability at any time without prior notice.

5. Orders & Payments

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit or restrict quantities per order, customer, or household
  • Cancel orders suspected to be fraudulent or suspicious

You agree to provide accurate and complete billing and contact information for all purchases.

6. Pricing & Availability

All prices are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

7. Shipping & Delivery

Delivery timelines are estimates only and may vary depending on logistics providers, location, and external conditions.

We are not responsible for delays caused by courier services or unforeseen circumstances.

8. Returns & Refunds

All returns, exchanges, and refund requests are subject to our Refund Policy.

Please review the Refund Policy before making a purchase.

9. Account Responsibility

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities under your account
  • Ensuring your information is accurate and up to date

We are not liable for any loss or damage arising from unauthorised account use.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party sites and recommend reviewing their terms before engaging with them.

11. User Content & Feedback

If you submit reviews, feedback, suggestions, or other content, you agree that we may:

  • Use, edit, publish, or distribute such content for marketing or operational purposes
  • Do so without compensation or obligation to you

You confirm that your content does not violate any third-party rights or applicable laws.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Prohibited Use

You agree not to use our website or services for:

  • Any unlawful activity
  • Harassment, discrimination, or abuse
  • Fraud or misleading information
  • Uploading harmful code or malware
  • Data scraping, spamming, or phishing

We reserve the right to terminate access for violations.

14. Disclaimer of Liability

We do not guarantee that our website or services will always be uninterrupted, secure, or error-free.

All products and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Fox Fairies Malaysia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

15. Indemnification

You agree to indemnify and hold harmless Fox Fairies Malaysia, its affiliates, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.

16. Termination

We may suspend or terminate access to our website or services at any time if we believe you have violated these Terms.

Upon termination, your right to use our services will immediately cease.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect once posted on this page. Continued use of the website after changes means you accept the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia, without regard to conflict of law principles.

19. Entire Agreement

These Terms constitute the entire agreement between you and Fox Fairies Malaysia regarding your use of our website and services, superseding any prior agreements.

20. Contact Us

If you have any questions about these Terms, you may contact us at:

Email: contactus@foxfairies.com