PRIVACY POLICY

Last updated: 1 June 2026

This Privacy Policy describes how Fox Fairies Malaysia (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Data

Personal data refers to any information that can identify you directly or indirectly, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login details (if applicable)

We collect personal data when you:

  • Visit our website
  • Make a purchase
  • Register an account
  • Contact customer service
  • Subscribe to marketing communications

1.2 Log Data (Automatically Collected Information)

When you visit our website, we automatically collect certain information sent by your browser, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of visit
  • Time spent on pages
  • Referring website

This data is used to improve website performance, security, and user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To manage your account
  • To provide customer support
  • To send order updates and notifications
  • To improve our website, products, and services
  • To send marketing communications (only if you consent)
  • To prevent fraud and ensure website security

3. Sharing of Personal Data

We do not sell your personal data.

However, we may share your information with trusted third parties only when necessary, such as:

3.1 Service Providers

  • Payment processors (e.g. credit card gateways, e-wallet providers)
  • Shipping and logistics companies
  • IT and website hosting providers
  • Customer support tools

These providers are only allowed to use your data to perform services on our behalf.

3.2 Business Operations

We may share data if required for:

  • Order fulfillment
  • Customer support handling
  • Marketing services (where applicable and consented)

3.3 Legal Requirements

We may disclose your personal data if required by:

  • Law enforcement
  • Government authorities
  • Court orders or legal obligations

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small files stored on your device that help us improve your browsing experience.

4.2 How We Use Cookies

We use cookies to:

  • Ensure website functionality
  • Remember user preferences
  • Improve website performance
  • Analyse traffic and usage behaviour
  • Support marketing and advertising (if enabled)

4.3 Types of Cookies We Use

  • Strictly Necessary Cookies – Required for website operation
  • Functional Cookies – Remember preferences and settings
  • Analytics Cookies – Help us understand website usage
  • Marketing Cookies – Used for personalised advertising

4.4 Managing Cookies

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Analytics & Advertising

We may use third-party tools such as:

  • Google Analytics
  • Meta (Facebook) Ads
  • Google Ads Remarketing

These tools help us:

  • Understand website traffic
  • Improve user experience
  • Show relevant advertisements

You may opt out through:

  • Google Ads Settings
  • Browser opt-out tools
  • Cookie preference settings on our website

6. Data Security

We take reasonable technical and organisational measures to protect your personal data.

This includes:

  • SSL encryption (secure browsing)
  • Secure payment processing
  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Order processing and customer service
  • Legal and tax obligations (up to 10 years where required)
  • Business and operational purposes

After this period, your data will be securely deleted or anonymised.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Withdraw consent (for marketing or optional processing)
  • Object to certain data processing
  • Request data portability (where applicable)

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: contactus@foxfairies.com