REFUND POLICY

Last updated: 1 June 2026

Thank you for shopping with Fox Fairies Malaysia. We value your trust and strive to ensure you are satisfied with your purchase.

Please read our Refund Policy carefully before making a purchase.

1. Returns

We accept return requests within 7 days from the date your order is received.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase or order confirmation is required

For hygiene and safety reasons, we do not accept returns for products that have been opened, used, or tampered with.

To request a return, please contact us at:

Email: contactus@foxfairies.com

Returns sent without prior approval will not be accepted.

2. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The item is defective

Shipping fees are non-refundable unless the return is caused by our error.

3. Return Address

Approved returns should be sent to:

Fox Fairies Malaysia
7, Lorong Kemuning 1, Taman Kemuning, 09000 Kulim, Kedah, Malaysia
Attn: Returns Department

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 48 hours of receiving your order with:

  • Your order number
  • Clear photos/videos of the issue
  • Packaging photos if applicable

We will review the issue and provide a suitable resolution.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used skincare and beauty products
  • Sale or clearance items
  • Gift cards
  • Promotional or free gift items
  • Personalized or customized products

For hygiene and customer safety reasons, skincare products cannot be resold once opened.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

  1. Request a return (if eligible)
  2. Place a new order separately

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your bank or payment provider
  • Refunds may take up to 7–14 business days to reflect

Original shipping charges are non-refundable unless the refund is due to our error.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider or bank
  3. Processing times may vary between financial institutions

If you still have not received your refund after reasonable processing time, please contact us.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contactus@foxfairies.com