Shipping Policy

 

Processing Time:

Orders are processed on business days (excluding weekends and public holidays).

 

Dispatch Commitments:

Destination	Order Cut-off Time	Dispatch Time	Delivery Timeframe
West Malaysia	12 PM	Same-Day	1-3 working days
East Malaysia	12 PM	Same-Day	3-5 working days
Singapore	N/A	Next-Day	2-5 working days
Other Countries	N/A	Next-Day	2-15 working days (Varies)

Domestic Shipping:

Destination	Shipping Fee
West Malaysia	RM8 flat rate
East Malaysia	RM15 flat rate

International Shipping:

Destination	Shipping Fee
Singapore	RM58 flat rate
Other Countries	Depends on destination and weight, check during checkout for latest rates

Fees are based on the delivery destination and the actual weight or volumetric weight. Check the order payment page for accurate rates. Note that shipping rates may be adjusted based on the latest courier rates.

 

Important Note for International Orders:

International shipments may incur customs duties. Customers are responsible for import duties, taxes, and carrier-related fees. Due to unforeseen circumstances and customs clearance processes, international shipping may experience non-refundable delays, including customs duties. Recipients must fulfill additional charges for import clearance, and we have no control over these fees. Customs policies vary; kindly contact your local customs office for more details.

Delivery Information:

Accurate delivery information is crucial. In case of delivery failure (insufficient address, missing postcode), the parcel may be returned or discarded. Refunds are not applicable in such cases.

Double-check your delivery information before completing your purchase. Claims for returned parcels can be addressed within 1 month of the attempted delivery date.

Order Status and Tracking:

Upon shipment readiness, you'll receive a shipping confirmation email with a tracking link. Track your order at https://foxfairies.my/pages/track-us.

Contact Information:

For shipping inquiries, contact our Customer Service team at +60 3 9764 2262 or contactus@foxfairies.com, Monday to Friday from 10:00 am to 7:00 pm, excluding public holidays.